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Effective Date: September 15th 2025

 

Flow Brow Academy (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This policy explains how we handle your data and use cookies when you visit our website, enrol in our programmes, or interact with us.

 

 

1. Information We Collect

 

We may collect:

 

• Personal Information: name, email address, phone number, billing/shipping details.

• Account Information: login credentials, course enrolment, and progress.

• Payment Information: processed securely via third-party providers (e.g., Stripe). We do not store full card details.

• Usage Data: IP address, device type, browser, pages visited, time spent on site.

 

 

2. How We Use Your Information

 

Your data may be used to:

 

• Process enrolments and payments.

• Deliver course materials and services.

• Provide customer support.

• Send updates, offers, and marketing communications (with your consent).

• Improve our website and user experience.

• Comply with legal obligations.

 

 

3. Sharing Your Information

 

We may share limited data with:

 

• Service Providers (e.g., payment gateways, email platforms).

• Analytics/Advertising Partners (e.g., Google Analytics).

• Legal Authorities if required by law.

 

We never sell your personal data.

 

 

4. Cookies

 

Cookies are small files stored on your device that help us improve your browsing experience.

 

We use:

 

• Essential Cookies: for site functionality (e.g., checkout, login).

• Performance Cookies: to analyse site traffic and usage.

• Marketing Cookies: to deliver personalised ads and track campaign effectiveness.

 

 

Managing Cookies

 

You can disable cookies in your browser settings. Please note some site functions may not work correctly if cookies are disabled.

 

 

5. Data Retention

 

We keep your personal data only as long as necessary for services, compliance, or dispute resolution.

 

 

6. Your Rights

 

Depending on your location, you may have the right to:

 

• Access the data we hold about you.

• Request corrections or deletion.

• Opt out of marketing communications.

• Restrict or object to processing.

 

To exercise these rights, email us at [Insert Contact Email].

 

 

7. Security

 

We use appropriate technical and organisational measures to safeguard your data. However, no online system is completely secure.

 

 

8. Third-Party Links

 

Our site may contain links to third-party websites. We are not responsible for their privacy practices.

 

 

9. Changes to This Policy

 

We may update this policy occasionally. Updates will be posted here with a revised effective date.

 

 

10. Contact Us

 

For any questions or requests, please contact us.